We are here to help! If you have any questions about an item, product requests,
or would like additional photos of an item, please call us toll free at
1.866.611.8433. You may also send an e-mail to
customerservice@lucableu.com.
If for some reason you are unsatisfied with your purchase (or simply change your
mind), you may return your item within 10 days of receipt for a full refund (less
shipping charges). Please return all items in new and unused condition with the
manufacturer's tag attached.
All gift and sale item purchases are considered final and cannot be returned.
Shipping Your Return:
It is best to send your returned item to us in a manner that is trackable (UPS, Fed
Ex, or USPS Delivery Confirmation). We cannot be responsible for non-receipt of
returns that cannot be tracked.
Special Order Policy: Orders that ship directly from the manufacturer are considered
special orders and cannot be returned. This will be noted in the product
description. If for some reason you are unsatisfied with a special order, we will do
our best to assist you in working with the manufacturer.
We accept Visa, Mastercard, American Express, and Discover. Luca Bleu has
partnered with Authorize.net to offer safe and secure credit card transactions.
Please be assured all customer information is kept confidential.
All products are shipped via USPS Priority Mail with delivery confirmation. At this
time, we can only accept domestic orders.
Shipping costs for the Continental US 48 states:
| Order Total |
Shipping Cost |
| < $39.99 |
$5.95 |
| $40.00 - $69.99 |
$6.95 |
| $70.00 - $98.99 |
$7.95 |
| Over $99 |
FREE SHIPPING! |
Delivery times will vary, but all in-stock items will be shipped the next business
day (Mon-Fri). USPS Priority Mail shipments usually take 2-3 days, but this is not
guaranteed. You will be notified via e-mail once your order has shipped.
Some of the items we carry will ship directly from the manufacturer. In these
situations, the shipping method and estimated delivery time will be noted in the
product description.
Luca Bleu is based in Omaha, Nebraska. Nebraska residents will be charged a 7% sales tax.
